{"id":1013,"date":"2016-01-08T00:57:47","date_gmt":"2016-01-07T22:57:47","guid":{"rendered":"https:\/\/tuncayilcim.av.tr\/v5\/?p=1013"},"modified":"2016-01-08T15:28:47","modified_gmt":"2016-01-08T13:28:47","slug":"e-ticaret-hukuku","status":"publish","type":"post","link":"https:\/\/tuncayilcim.av.tr\/v5\/e-ticaret-hukuku\/","title":{"rendered":"E-T\u0130CARET HUKUKU &#8211; ELEKTRON\u0130K ALI\u015e VER\u0130\u015e"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong><a href=\"http:\/\/www.ekonomi.gov.tr\/portal\/faces\/oracle\/webcenter\/portalapp\/pages\/content\/htmlViewer.jspx?contentId=UCM%23dDocName%3AEK-090061&amp;parentPage=hizmet&amp;_afrLoop=1034718933923642&amp;_afrWindowMode=0&amp;_afrWindowId=100z7hk7is_124#!%40%40%3F_afrWindowId%3D100z7hk7is_124%26_afrLoop%3D1034718933923642%26contentId%3DUCM%2523dDocName%253AEK-090061%26parentPage%3Dhizmet%26_afrWindowMode%3D0%26_adf.ctrl-state%3D100z7hk7is_178\">E-T\u0130CARETE \u0130L\u0130\u015eK\u0130N T\u00dcRK MEVZUATI<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><a href=\"http:\/\/www.bb-legal.com\/uploads\/2015\/07\/Ticari_Iletisim_ve_Elektronik_Iletiler_Yonetmelik.pdf\">T\u0130CAR\u0130 \u0130LET\u0130\u015e\u0130M VE T\u0130CAR\u0130 ELEKTRON\u0130K \u0130LET\u0130LER HAKKINDA Y\u00d6NETMEL\u0130K<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><a href=\"http:\/\/www.bb-legal.com\/uploads\/2015\/08\/Yonetmelik_ETHSAHS.pdf\">Hizmet Sa\u011flay\u0131c\u0131lar ve Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131lar Y\u00f6netmeli\u011fi<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><a href=\"http:\/\/www.resmigazete.gov.tr\/eskiler\/2014\/11\/20141105-1.htm\">ELEKTRON\u0130K T\u0130CARET\u0130N D\u00dcZENLENMES\u0130 HAKKINDA KANUN<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><a href=\"http:\/\/www.resmigazete.gov.tr\/eskiler\/2014\/11\/20141127-6.htm\">MESAFEL\u0130 S\u00d6ZLE\u015eMELER Y\u00d6NETMEL\u0130\u011e\u0130<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><a href=\"http:\/\/www.resmigazete.gov.tr\/eskiler\/2015\/01\/20150131-11.htm\">F\u0130NANSAL H\u0130ZMETLERE\u00a0\u0130L\u0130\u015eK\u0130N MESAFEL\u0130 S\u00d6ZLE\u015eMELER Y\u00d6NETMEL\u0130\u011e\u0130<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><a href=\"http:\/\/www.tuketici.gov.tr\/?wslt=57A5C94A-2D72-428F-8B1E-DFACE5BD9FFC\">G\u00fcmr\u00fck Bakanl\u0131\u011f\u0131 T\u00fcketicinin Korunmas\u0131 ve Piyasa G\u00f6zetimi Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\"><strong><a href=\"http:\/\/www.tuketici.gov.tr\/?wapp=dilekceornekleri_tr&amp;open=3\">Dilek\u00e7e \u00d6RNEKLER\u0130<\/a><\/strong><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #800000;\"><strong>Arac\u0131 Hizmet sa\u011flay\u0131c\u0131<\/strong>:<\/span> Ba\u015fkalar\u0131na ait iktisadi ve ticari faaliyetlerin yap\u0131lmas\u0131na elektronik ticaret ortam\u0131n\u0131 sa\u011flayan ger\u00e7ek ve t\u00fczel ki\u015fileri,<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #800000;\"><strong>Hizmet sa\u011flay\u0131c\u0131:<\/strong><\/span> Elektronik ticaret faaliyetinde bulunan ger\u00e7ek ya da t\u00fczel ki\u015fileri,<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #800000;\"><strong>Kay\u0131tl\u0131 Elektronik Posta (KEP) :<\/strong><\/span> Elektronik iletilerin g\u00f6nderimi ve teslimat\u0131 da d\u00e2hil olmak \u00fczere kullan\u0131m\u0131na ili\u015fkin olarak hukuk\u00ee delil sa\u011flayan, elektronik postan\u0131n nitelikli \u015feklini,<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #800000;\"><strong>Onaylanm\u0131\u015f Telefon Numaras\u0131:<\/strong> <\/span>Hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan beyan edilen ve arac\u0131 hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan g\u00f6nderilen bir do\u011frulama koduyla onaylanan numaray\u0131 ifade etmektedir.<\/p>\n<p style=\"text-align: justify;\">Bu tan\u0131mlarla ilgili olarak Hizmet Sa\u011flay\u0131c\u0131\u2019n\u0131n do\u011frudan E-Ticaret faaliyetinde bulunan ki\u015fi ya da kurumlar oldu\u011fu, Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131\u2019n\u0131n ise bu y\u00f6netmelik kapsam\u0131nda Pazar yeri i\u015f modeli ile \u00e7al\u0131\u015fan ki\u015fi ya da kurumlar oldu\u011funu anl\u0131yoruz. Bu ayr\u0131ma dikkat etmek Y\u00f6netmelik kapsam\u0131nda a\u015fa\u011f\u0131da verece\u011fimiz bilgilerin do\u011fru anla\u015f\u0131lmas\u0131 a\u00e7\u0131s\u0131ndan \u00f6nem arzetmektedir.<\/p>\n<ul style=\"text-align: justify;\">\n<li>Kendine ait e-ticaret ortam\u0131nda hizmet veren ve Tacir veya Esnaf olan Hizmet Sa\u011flay\u0131c\u0131 a\u015fa\u011f\u0131da say\u0131lan bilgileri kendilerine ait e-ticaret ortam\u0131nda bulundurmak zorundad\u0131r.\n<ul>\n<li>Tebligata elveri\u015fli KEP adresi, elektronik posta adresi ve telefon numaras\u0131 ile varsa i\u015fletme ad\u0131 veya tescilli marka ad\u0131.<\/li>\n<li>Mensubu oldu\u011fu meslek odas\u0131 ve varsa \u00fcyesi oldu\u011fu\u00a0sekt\u00f6rel\u00a0kurulu\u015flar ile meslekle ilgili davran\u0131\u015f kurallar\u0131 ve bunlara elektronik olarak ne \u015fekilde ula\u015f\u0131labilece\u011fine ili\u015fkin bilgiler.<\/li>\n<li>Tacir ise ayr\u0131ca ticaret unvan\u0131, MERS\u0130S numaras\u0131 ve merkez adresi.<\/li>\n<li>Esnaf ise ayr\u0131ca ad\u0131 ve soyad\u0131, vergi kimlik numaras\u0131 ve merkez adresi<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Tacir ya da esnaf olmayan Hizmet Sa\u011flay\u0131c\u0131 ise kendine ait e-ticaret ortam\u0131nda;\n<ul>\n<li>Ad-Soyad veya unvan\u0131n\u0131<\/li>\n<li>Merkez adresini<\/li>\n<li>Tebligata Elveri\u015fli KEP adresini<\/li>\n<li>E-Posta adresi ve telefon numaras\u0131n\u0131 vermelidir.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><em>Hizmet Sa\u011flay\u0131c\u0131 burada say\u0131lan bilgileri ana sayfas\u0131 \u00fczerinde yer alan \u201c\u0130leti\u015fim\u201d ba\u015fl\u0131\u011f\u0131 alt\u0131nda vermelidir.<\/em><\/p>\n<ul style=\"text-align: justify;\">\n<li>Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131 \u00fczerinden hizmet veren ve Tacir ya da Esnaf olan Hizmet Sa\u011flay\u0131c\u0131\u2019n\u0131n vermesi gereken bilgiler:\n<ul>\n<li>Ticaret unvan\u0131, i\u015fletme ad\u0131 veya tescilli marka ad\u0131 bilgilerinden en az biri.<\/li>\n<li>Tebligata elveri\u015fli KEP adresi.<\/li>\n<li>Esnaflar i\u00e7in vergi kimlik numaras\u0131, tacirler i\u00e7in MERS\u0130S numaras\u0131.<\/li>\n<li>Merkez adresi ve onaylanm\u0131\u015f telefon numaras\u0131n\u0131n arac\u0131 hizmet sa\u011flay\u0131c\u0131da bulundu\u011funa ili\u015fkin bilgi.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131 \u00fczerinden hizmet veren ve Tacir ya da Esnaf olmayan Hizmet Sa\u011flay\u0131c\u0131\u2019n\u0131n vermesi gereken bilgiler:\n<ul>\n<li>Ad\u0131 ve soyad\u0131.<\/li>\n<li>\u0130kametg\u00e2h\u0131n\u0131n bulundu\u011fu il.<\/li>\n<li>Merkez adresi ve onaylanm\u0131\u015f telefon numaras\u0131n\u0131n arac\u0131 hizmet sa\u011flay\u0131c\u0131da bulundu\u011funa ili\u015fkin bilgi.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><em>Hizmet Sa\u011flay\u0131c\u0131 (c) ve (d) k\u0131s\u0131mlar\u0131n say\u0131lan bilgileri, Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131 taraf\u0131ndan tahsis edilen alanda yani uygulamada bilinen ad\u0131yla Sat\u0131c\u0131n\u0131n ma\u011faza sayfas\u0131nda vermelidir.<\/em><\/p>\n<p style=\"text-align: justify;\"><em>\u00a0<\/em>Yukar\u0131da de\u011finilen Merkez Adresi ve onaylanm\u0131\u015f telefon numaras\u0131na ise a\u00e7\u0131k\u00e7a yer verilmeyecek sadece bu bilgilerin Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131\u2019da var oldu\u011funa ili\u015fkin bir bilgilendirme yap\u0131lacakt\u0131r. Yani Pazar Yeri i\u015f modeli ile i\u015ftigal eden ki\u015fi ya da kurumlar\u0131n hakl\u0131 olarak istemedi\u011fi, telefon ve adres bilgisine yer verilmesi s\u00f6z konusu de\u011fildir.<\/p>\n<p style=\"text-align: justify;\">\u0130\u015fbu (1) nolu b\u00f6l\u00fcmde sayd\u0131\u011f\u0131m\u0131z bilgilerin g\u00fcncel olmas\u0131ndan Hizmet Sa\u011flay\u0131c\u0131 sorumludur. Herhangi bir bilgide de\u011fi\u015fiklik olmas\u0131 halinde de\u011fi\u015fikli\u011fin oldu\u011fu g\u00fcn derhal gerekli g\u00fcncelleme yap\u0131lmal\u0131d\u0131r. Ayr\u0131ca verilen t\u00fcm bilgilerin do\u011frulu\u011fundan Hizmet Sa\u011flay\u0131c\u0131 sorumludur. Yani Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131 hi\u00e7bir \u015fekilde girilen bilginin do\u011frulu\u011funu kontrol\u00fcn\u00fc yapmayacakt\u0131r. Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131\u2019n\u0131n yapmas\u0131 gereken \u00fc\u00e7 husus; (i) Hizmet Sa\u011flay\u0131c\u0131\u2019n\u0131n bu bilgileri girmesi i\u00e7in gereken teknik imkan\u0131 sa\u011flamak, (ii) Merkez adresi bilgisini almak, (iii) Hizmet Sa\u011flay\u0131c\u0131 taraf\u0131ndan verilen telefon numaras\u0131n\u0131n do\u011frulu\u011funu teyit etmektir.<\/p>\n<ul style=\"text-align: justify;\">\n<li>Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131lar da aynen Hizmet Sa\u011flay\u0131c\u0131 gibi i\u015fbu bilgi notunun 1. B\u00f6l\u00fcm\u00fcnde (a) ve (b) olarak belirtilen k\u0131s\u0131mlarda verilen bilgilerden Tacir ya da esnaf olup olmama kriterine g\u00f6re belirlenecek olanlara ana sayfa i\u00e7inde \u0130leti\u015fim ba\u015fl\u0131\u011f\u0131 alt\u0131nda yer verir.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Arac\u0131 hizmet sa\u011flay\u0131c\u0131, elektronik ticaret ortam\u0131 sundu\u011fu Hizmet Sa\u011flay\u0131c\u0131ya ili\u015fkin bilgilerin, Hizmet Sa\u011flay\u0131c\u0131ya tahsis edilen alanda g\u00f6sterilebilmesi ve g\u00fcncellenebilmesi i\u00e7in gerekli teknik imk\u00e2nlar\u0131 sa\u011flar.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131, Hizmet Sa\u011flay\u0131c\u0131n\u0131n elektronik ticaret faaliyetine ba\u015flamas\u0131ndan \u00f6nce Y\u00f6netmelik kapsam\u0131nda vermesi gereken bilgileri vermesini sa\u011flar.<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131, hizmet sundu\u011fu elektronik ortam\u0131 kullanan ger\u00e7ek ve t\u00fczel ki\u015filer taraf\u0131ndan sa\u011flanan i\u00e7eri\u011fi kontrol etmek, bu i\u00e7erik ve i\u00e7eri\u011fe konu mal veya hizmetle ilgili hukuka ayk\u0131r\u0131 bir faaliyetin ya da durumun s\u00f6z konusu olup olmad\u0131\u011f\u0131n\u0131 ara\u015ft\u0131rmakla y\u00fck\u00fcml\u00fc de\u011fildir.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131lar\u2019\u0131n bir di\u011fer y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc olarak Hizmet Sa\u011flay\u0131c\u0131\u2019n\u0131n vermesi gereken bilgileri vermesi noktas\u0131nda bir sorumluluk dikkati \u00e7ekmektedir. Sorumlulu\u011fun niteli\u011fi tam olarak anla\u015f\u0131lamamakla birlikte, bir Pazar yeri, kendi e-ticaret alan\u0131nda sat\u0131\u015f yapan bir sat\u0131c\u0131dan i\u015fbu bilgi notu (1) (a) ve (b) kapsam\u0131nda yer alan bilgileri ilgili alana girmeden sat\u0131\u015f yapmas\u0131na izin vermeme gibi bir sorumlulukla kar\u015f\u0131 kar\u015f\u0131ya kalmaktad\u0131r.<\/p>\n<ul style=\"text-align: justify;\">\n<li>S\u00f6zle\u015fmenin kurulabilmesi i\u00e7in mal ve hizmetin se\u00e7ilmesi, teslimat ve \u00f6deme bilgilerinin girilmesi ile sipari\u015fin onaylanmas\u0131 gibi gerekli a\u015famalar\u0131 g\u00f6sterir \u015fekilde teknik ad\u0131mlar,<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Elektronik ticarete ili\u015fkin s\u00f6zle\u015fmenin, elektronik ortamda saklan\u0131p saklanmayaca\u011f\u0131 ile bu s\u00f6zle\u015fmeye al\u0131c\u0131n\u0131n daha sonra ayn\u0131 ortamda eri\u015fiminin m\u00fcmk\u00fcn olup olmayaca\u011f\u0131 ve bu eri\u015fimin ne kadar s\u00fcreyle sa\u011flanaca\u011f\u0131na ili\u015fkin bilgi,<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Al\u0131c\u0131n\u0131n sipari\u015fi vermeden \u00f6nce veri giri\u015findeki hatalar\u0131n\u0131 a\u00e7\u0131k ve anla\u015f\u0131l\u0131r bir \u015fekilde belirleyebilmesi ve d\u00fczeltebilmesi amac\u0131yla \u00f6zet sipari\u015f formu ile geri al ve de\u011fi\u015ftir gibi teknik ara\u00e7lar\u0131n sunulaca\u011f\u0131na ili\u015fkin bilgi,<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Elektronik ticaret i\u015flemleri nedeniyle elde etti\u011fi ki\u015fisel verilere ili\u015fkin gizlilik kurallar\u0131,<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Al\u0131c\u0131yla aras\u0131nda uyu\u015fmazl\u0131k \u00e7\u0131kmas\u0131 halinde varsa alternatif uyu\u015fmazl\u0131k \u00e7\u00f6z\u00fcm mekanizmalar\u0131.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">T\u00fcm Hizmet Sa\u011flay\u0131c\u0131lar mal ve hizmet sipari\u015fleri esnas\u0131nda a\u015fa\u011f\u0131da belirtilen hususlar\u0131 sa\u011flamak zorundad\u0131r;<\/p>\n<ul style=\"text-align: justify;\">\n<li>\u0130kinci el mallar\u0131n ayr\u0131 kategoride sat\u0131\u015fa sunulmas\u0131n\u0131,<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Verilen sipari\u015fin onaylanmas\u0131 a\u015famas\u0131nda ve \u00f6deme bilgilerinin girilmesinden \u00f6nce, vergi ve teslimat masraflar\u0131 da d\u00e2hil olmak \u00fczere al\u0131c\u0131n\u0131n \u00f6deyece\u011fi toplam bedelin ve s\u00f6zle\u015fmenin di\u011fer \u015fartlar\u0131n\u0131n al\u0131c\u0131 taraf\u0131ndan a\u00e7\u0131k\u00e7a g\u00f6r\u00fclmesini,<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Mal veya hizmetin toplam bedeli, fiyat\u0131n hesaplanma usul\u00fc ve teslimat masraflar\u0131 \u00f6nceden belirlenemiyorsa buna ili\u015fkin ek masraflar\u0131n \u00f6denebilece\u011fi bilgisini,<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>Sipari\u015fin onaylanmas\u0131ndan \u00f6nce al\u0131c\u0131lar\u0131n veri giri\u015f hatalar\u0131n\u0131 belirleyebilmesi i\u00e7in sipari\u015f \u00f6zetini ve bu hatalar\u0131n\u0131 d\u00fczeltebilmesi i\u00e7in geri al ve de\u011fi\u015ftir gibi uygun, etkili ve kolay eri\u015filebilir teknik ara\u00e7lar\u0131,<\/li>\n<\/ul>\n<ul style=\"text-align: justify;\">\n<li>S\u00f6zle\u015fme h\u00fck\u00fcmlerinin ve genel i\u015flem \u015fartlar\u0131n\u0131n, al\u0131c\u0131 taraf\u0131ndan yeniden g\u00f6r\u00fclebilmesi, bas\u0131l\u0131 bir \u015fekilde kullan\u0131labilmesi ve saklanabilmesi amac\u0131yla s\u00f6z konusu hususlar\u0131n al\u0131c\u0131ya fiziki veya elektronik ortamda g\u00f6nderilmesini,<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">Arac\u0131 hizmet sa\u011flay\u0131c\u0131 ve kendine ait elektronik ortamda sat\u0131\u015f yapan hizmet sa\u011flay\u0131c\u0131 sipari\u015fi ald\u0131\u011f\u0131n\u0131, i\u015flemin yap\u0131ld\u0131\u011f\u0131 a\u011f \u00fczerinden ve ayr\u0131ca elektronik posta, k\u0131sa mesaj, telefon aramas\u0131, faks gibi ara\u00e7lardan en az biriyle gecikmeksizin al\u0131c\u0131ya bildirir.<\/p>\n<p style=\"text-align: justify;\">Buna g\u00f6re hem Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131 hem de Hizmet sa\u011flay\u0131c\u0131 sipari\u015f teyidinden sorumlu k\u0131l\u0131nm\u0131\u015ft\u0131r.<\/p>\n<p style=\"text-align: justify;\">\u015eik\u00e2yet konusu i\u015flemlerde ispat y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, hizmet sa\u011flay\u0131c\u0131 ve\/veya arac\u0131 hizmet sa\u011flay\u0131c\u0131ya aittir. Yani Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131 \u00fczerinden ger\u00e7ekle\u015fen sat\u0131\u015flar i\u00e7in olas\u0131 bir \u015fikayette Bakanl\u0131k taraf\u0131ndan Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131\u2019ya da bilgi sorulabilecektir. Bunun d\u0131\u015f\u0131nda Hizmet Sa\u011flay\u0131c\u0131 ister do\u011frudan kendi e-ticaret ortam\u0131nda sat\u0131\u015f yaps\u0131n isterse bir pazar yeri vas\u0131tas\u0131yla yaps\u0131n her iki ihtimalde de ispat anlam\u0131nda sorumludur.<\/p>\n<p style=\"text-align: justify;\">Bir Elektronik Ticaret i\u015flemine ili\u015fkin kay\u0131tlar i\u015flem tarihinden itibaren 3 (\u00fc\u00e7) y\u0131l s\u00fcreyle saklanmak zorundad\u0131r.<\/p>\n<p style=\"text-align: justify;\">Hizmet Sa\u011flay\u0131c\u0131\u2019ya getirilen y\u00fck\u00fcml\u00fcl\u00fckler Y\u00f6netmelik\u2019in y\u00fcr\u00fcrl\u00fc\u011fe girdi\u011fi tarihten itibaren 3 (\u00fc\u00e7) ay i\u00e7inde yerine getirilmelidir. Yani sekt\u00f6r\u00fcn yarar\u0131na olarak bir ge\u00e7i\u015f h\u00fckm\u00fc \u00f6ng\u00f6r\u00fclm\u00fc\u015ft\u00fcr.<\/p>\n<header class=\"entry-header\">\n<h1 class=\"entry-title\" style=\"text-align: center;\"><span style=\"color: #800000;\"><strong>E-Ticaret Ekseninde Temel T\u00fcketici Hukuku Kavramlar\u0131<\/strong><\/span><\/h1>\n<\/header>\n<div class=\"entry-content\" style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">Bu yaz\u0131mda T\u00fcketici Kanunu ve ilgili y\u00f6netmelikler kapsam\u0131nda belirtilen baz\u0131 temel teknik kavramlara de\u011finece\u011fim. Bu yaz\u0131mla birlikte e-ticaret siteleri a\u00e7\u0131s\u0131ndan t\u00fcketici hukuku k\u0131sm\u0131n\u0131 da sona erdirmeyi planl\u0131yorum. Elbette gelecek yorumlar ya da sorular olursa bu konuya tekrar de\u011finiriz.<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #800000;\"><strong>a)\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><\/span><strong><span style=\"color: #800000;\">Cayma Hakk\u0131\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0<\/span>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong><strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<span style=\"color: #800000;\">\u00a0\u00a0\u00a0\u00a0\u00a0 :<\/span><\/strong><\/p>\n<p style=\"text-align: justify;\">T\u00fcketici Kanunu ve Mesafeli S\u00f6zle\u015fmelere Dair Y\u00f6netmelik\u2019te detaylar\u0131 d\u00fczenlenmi\u015ftir.\u00a0 Ad\u0131ndan da anla\u015f\u0131ld\u0131\u011f\u0131 \u00fczere t\u00fcketicinin ald\u0131\u011f\u0131 mal ya da hizmetten vazge\u00e7mesini sa\u011flayan bir hakt\u0131r. Mal\u0131n tesliminden ya da hizmetler s\u00f6z konusu oldu\u011funda mesafeli sat\u0131\u015f s\u00f6zle\u015fmesinin onay\u0131 tarihinden itibaren 7 g\u00fcn i\u00e7inde t\u00fcketici hi\u00e7bir gerek\u00e7e g\u00f6stermeden mal\u0131 ya da hizmeti iade ederek \u00f6demi\u015f oldu\u011fu bedeli sat\u0131c\u0131dan geri isteme hakk\u0131na sahiptir. Burada mal\u0131n sorunlu (bozuk vs.)\u00a0 olup olmas\u0131 \u00f6nemli de\u011fildir. Mal ya da hizmette hi\u00e7bir kusur olmasa bile bu s\u00fcre i\u00e7inde iade etme hakk\u0131 t\u00fcketicilerin do\u011fal ve kanuni bir hakk\u0131d\u0131r. Sat\u0131c\u0131\u2019ya, yani site i\u015fletmecisine s\u00fcresi i\u00e7inde b\u00f6yle bir talep gelirse talep tarihinden itibaren 10 g\u00fcn i\u00e7inde t\u00fcketicinin \u00f6dedi\u011fi paray\u0131 iade etmek ve en ge\u00e7 20 g\u00fcn i\u00e7inde t\u00fcm masraflar\u0131 sat\u0131c\u0131ya (yani site i\u015fletmecisine) ait olmak \u00fczere \u00fcr\u00fcn\u00fc iade almakla y\u00fck\u00fcml\u00fcd\u00fcr.\u00a0 Bu hak hi\u00e7bir \u015fekilde t\u00fcketicinin elinden al\u0131namaz. Mesafeli Sat\u0131\u015f S\u00f6zle\u015fmesine bu hakk\u0131 s\u0131n\u0131rlayan kay\u0131tlar konmas\u0131 durumunda otomatik olarak ge\u00e7ersiz kabul edilir. Bunun hi\u00e7 mi istisnas\u0131 yok? Elbette var. Yoksa bu hak da suistimale son derece a\u00e7\u0131k olur. Birka\u00e7 \u00f6rnekle bu hakk\u0131n s\u0131n\u0131rlar\u0131n\u0131 \u00e7izelim;<span id=\"more-105\"><\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li>Sat\u0131n al\u0131nan bir hizmet (\u00d6RN; konser bileti) belli bir tarihte yap\u0131lmas\u0131 zorunlu ise ve sat\u0131n alma tarihi ile hizmetin ger\u00e7ekle\u015fme tarihi aras\u0131nda 7 g\u00fcnden az s\u00fcre varsa, bu durumda cayma hakk\u0131 s\u00fcresi aradaki s\u00fcre kadard\u0131r. Yani konsere gidip hizmeti al\u0131p cayma hakk\u0131 kapsam\u0131nda iade etmesi m\u00fcmk\u00fcn de\u011fildir.<\/li>\n<li>Her \u00fcr\u00fcn de s\u0131n\u0131rs\u0131z bir cayma hakk\u0131na uygun de\u011fildir. \u0130\u00e7 \u00c7ama\u015f\u0131r\u0131, tek seferli k\u015fifre vs gibi bir yolla t\u00fcketiciye verilen hizmetler, ki\u015fisel bak\u0131m i\u00e7in kozmetik krem, vs gibi \u00fcr\u00fcnlerin iadesi ancak kullan\u0131lmam\u0131\u015f olmak \u015fart\u0131 ile m\u00fcmk\u00fcnd\u00fcr. Giyilmi\u015f bir i\u00e7 \u00e7ama\u015f\u0131r\u0131n\u0131n ya da ambalaj\u0131 a\u00e7\u0131lm\u0131\u015f ve kullan\u0131lm\u0131\u015f bir parf\u00fcm\u00fcn cayma hakk\u0131 kapsam\u0131nda iadesi al\u0131nmamal\u0131d\u0131r. Bu tarz \u00fcr\u00fcnlerde iade yap\u0131l\u0131rken esas al\u0131nacak kriter \u00fcr\u00fcn\u00fcn kullan\u0131lmam\u0131\u015f ve yeniden sat\u0131labilir halde olmas\u0131d\u0131r. Mesafeli Sat\u0131\u015flar Y\u00f6netmeli\u011finin 7. maddesinde detayl\u0131 olarak cayma hakk\u0131n\u0131n kullan\u0131lamayaca\u011f\u0131 \u00fcr\u00fcn ve hizmetler yaz\u0131lm\u0131\u015ft\u0131r.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #800000;\"><strong>b)\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong><strong>Ay\u0131pl\u0131 \u00dcr\u00fcn ya da Hizmet\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 :<\/strong> <\/span>T\u00fcketici Hukuku anlam\u0131nda Ay\u0131p; sat\u0131\u015fa konu olan mal ya da hizmetin taahh\u00fct edilen kriterleri sa\u011flamamas\u0131 maddi, hukuki ya da teknik anlamda eksik, bozuk olmas\u0131d\u0131r. \u00c7ok basit iki \u00f6rnek; e-ticaret sitesinden sat\u0131n ald\u0131\u011f\u0131n\u0131z pantolonu talimata uygun y\u0131kaman\u0131za ra\u011fmen ilk y\u0131kama da solmas\u0131 ya da evinize teslim edilen bardaklar\u0131n kutuyu a\u00e7t\u0131\u011f\u0131n\u0131zda k\u0131r\u0131k \u00e7\u0131kmas\u0131.<\/p>\n<p style=\"text-align: justify;\">\u0130\u015fte bunlar ay\u0131pl\u0131 \u00fcr\u00fcnlerin en temel \u00f6rneklerindendir.<\/p>\n<p style=\"text-align: justify;\">Ay\u0131p iki t\u00fcrl\u00fc olabilir;<\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #800000;\"><strong>A\u00e7\u0131k Ay\u0131p\u00a0\u00a0 :<\/strong><\/span> \u00dcr\u00fcn ya da hizmette ilk anda g\u00f6zle g\u00f6r\u00fcl\u00fcr bir sorunun oldu\u011fu durumlarda a\u00e7\u0131k ay\u0131p s\u00f6z konusudur ve \u00fcr\u00fcn\u00fcn teslim ya da hizmetin ger\u00e7ekle\u015fmesi tarihinden \u00a0itibaren 30 g\u00fcn i\u00e7inde bu ay\u0131b\u0131n sat\u0131c\u0131ya bildirilmesi gereklidir. Ay\u0131p, s\u00fcresi i\u00e7inde bildirilmez ise T\u00fcketici \u00fcr\u00fcn\u00fc ay\u0131pl\u0131 haliyle kabul etmi\u015f say\u0131l\u0131r. T\u00fcketici s\u00fcresi i\u00e7inde bildirim yaparak ay\u0131pl\u0131 mal\u0131 iade edip paras\u0131n\u0131 geri alma, mal\u0131n ay\u0131ps\u0131z olan\u0131 ile de\u011fi\u015ftirilmesini isteme, ay\u0131p oran\u0131nda sat\u0131\u015f fiyat\u0131ndan indirim ya da \u00fccretsiz onar\u0131m isteme haklar\u0131na sahip olur. Tabi bu haklardan bir tanesini se\u00e7ip kullan\u0131r. Di\u011fer bir hak ise ay\u0131pl\u0131 mal nedeniyle ba\u015fka bir \u00fcr\u00fcn ya da ki\u015finin maddi zarar g\u00f6rmesi halinde buna ili\u015fkin tazminat isteme imkan\u0131d\u0131r.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul style=\"text-align: justify;\">\n<li><span style=\"color: #800000;\"><strong>Gizli Ay\u0131p\u00a0 :<\/strong><\/span> Yukar\u0131da da yazd\u0131\u011f\u0131m\u0131z \u00fczere a\u00e7\u0131k ay\u0131p \u00fcr\u00fcn\u00fc ya da hizmeti ilk g\u00f6rd\u00fc\u011f\u00fcm\u00fcz anda anlayabilece\u011fimiz t\u00fcrden kusurlard\u0131r. Gizli ay\u0131p ise ilk anda anla\u015f\u0131lamayacak, kullan\u0131m s\u0131ras\u0131nda ortaya \u00e7\u0131kabilecek kusurlar i\u00e7in kullan\u0131lan tabirdir. Bu t\u00fcr bir ay\u0131p s\u00f6z konusu ise T\u00fcketici\u2019nin haklar\u0131n\u0131 kullanma s\u00fcresi \u00fcr\u00fcn\u00fcn teslimi ya da hizmetin ba\u015flamas\u0131n\u0131 m\u00fcteakip 2 y\u0131ld\u0131r. (Bu s\u00fcre konut ya da tatil ama\u00e7l\u0131 gayr\u0131mankuller s\u00f6z konusu oldu\u011funda 5 y\u0131la uzar ama bir e-ticaret sitesinden ev sat\u0131lmas\u0131 pek m\u00fcmk\u00fcn olamaz) T\u00fcketici\u2019nin kullanabilece\u011fi yasal haklar a\u00e7\u0131k ay\u0131pta yaz\u0131lan haklar gibidir.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">G\u00f6r\u00fcld\u00fc\u011f\u00fc gibi E-Ticaret Sitesi \u0130\u015fletmecisinin sorumlulu\u011fu bazen \u00e7ok uzun s\u00fcrelere tabi olabiliyor. Burada ya\u015fanacak riskleri azaltmak i\u00e7in en g\u00fczel yol, mal ya da hizmetin sa\u011fland\u0131\u011f\u0131 tedarik\u00e7i ile yap\u0131lacak s\u00f6zle\u015fmede ,T\u00fcketici Hukuku\u00a0 nedeniyle olu\u015fabilecek sorumlulu\u011fu da Tedarik\u00e7i\u2019ye y\u00fcklemektir.<\/p>\n<p style=\"text-align: justify;\">Mesafeli s\u00f6zle\u015fme olan elektronik s\u00f6zle\u015fmeler, Mesafeli S\u00f6zle\u015fme Y\u00f6netmeli\u011fi\u2019nin 5. maddesine g\u00f6re mesafeli s\u00f6zle\u015fmenin akdinden \u00f6nce a\u015fa\u011f\u0131daki bilgilerin t\u00fcketiciye verilmesi zorunludur.;<\/p>\n<p>a) Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n isim, unvan, a\u00e7\u0131k adres, telefon ve varsa di\u011fer eri\u015fim bilgileri,<br \/>\nb) S\u00f6zle\u015fme konusu mal ya da hizmetin temel \u00f6zellikleri,<br \/>\nc) S\u00f6zle\u015fme konusu mal ya da hizmetin t\u00fcm vergiler dahil sat\u0131\u015f fiyat\u0131,<br \/>\nd) Sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n fiyat dahil t\u00fcm vaatlerinin ge\u00e7erlilik s\u00fcresi,<br \/>\ne) T\u00fcketicinin \u00f6demelerinin nas\u0131l yap\u0131laca\u011f\u0131na dair bilgiler,<br \/>\nf) Teslimat ve ifan\u0131n nas\u0131l yap\u0131laca\u011f\u0131na ve varsa buna ili\u015fkin masraflar\u0131n tutar\u0131 ve kimin taraf\u0131ndan kar\u015f\u0131lanaca\u011f\u0131na dair bilgiler,<br \/>\ng) Cayma hakk\u0131 ve bu hakk\u0131n nas\u0131l kullan\u0131laca\u011f\u0131na dair bilgiler,<br \/>\nh) T\u00fcketiciye bir maliyeti varsa kullan\u0131lan ileti\u015fim yollar\u0131n\u0131n \u00fccreti,<br \/>\n\u0131) S\u00f6zle\u015fme konusu mal ya da hizmetin, teslim ve ifa tarihlerine ili\u015fkin program,<br \/>\nj) T\u00fcketicinin talep ve \u015fikayetlerini iletebilece\u011fi sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n a\u00e7\u0131k adres, telefon ve varsa di\u011fer eri\u015fim bilgileri.<\/p>\n<p>Bu bilgilerin s\u00f6zle\u015fmede bulunmas\u0131 zorunludur.<\/p>\n<p>Gizlilik sat\u0131c\u0131 taraf\u0131ndan sa\u011flanmas\u0131 gereken en \u00f6nemli unsurlardan bir tanesidir. Ancak sat\u0131c\u0131s\u0131n\u0131n siteyi g\u00fcvenlik duvarlar\u0131yla, belli protokollerle korudu\u011fu hallerde bile baz\u0131 bilgilerin masumca istenmesi, gizlili\u011fimizin ve g\u00fcvenli\u011fimizin tehlike alt\u0131nca oldu\u011fu anlam\u0131na gelebilir.<\/p>\n<p>Yukar\u0131daki zorunlu bilgiler d\u0131\u015f\u0131nda;<\/p>\n<p>a) Anne k\u0131zl\u0131k soyad\u0131<br \/>\nb) Ka\u00e7 \u00e7ocu\u011funuz oldu\u011fu<br \/>\nc) \u00c7ocuklar\u0131n\u0131z\u0131n adlar\u0131<br \/>\nd) Cep telefonu numaran\u0131z (vermemenizi tavsiye ederim)<br \/>\ne) Do\u011fum yeriniz, T.C. Kimlik Numaran\u0131z, Kimli\u011finizin arka y\u00fcz\u00fcndeki bilgiler<br \/>\nf) Al\u0131\u015fveri\u015f yapaca\u011f\u0131n\u0131z sitenin \u015fifresi d\u0131\u015f\u0131nda herhangi bir elektronik \u015fifrenizin istenmesi (baz\u0131 banka sitelerinde gerekli olabilir)<br \/>\ng) Bankadan yap\u0131lan \u00f6demenin i\u015flem numaras\u0131<br \/>\nh) Bankadan size verilen \u015fifreli \u00f6deme takip sayfalar\u0131 ve di\u011fer adresler, vs.<\/p>\n<p>gibi bilgileri, vermeniz gereken bilgiler aras\u0131nda g\u00f6r\u00fcrseniz, bu bo\u015fluklar\u0131 doldurmay\u0131n ya da doldurmadan al\u0131\u015fveri\u015fi tamamlayam\u0131yorsan\u0131z, al\u0131\u015fveri\u015fi ba\u015fka bir siteden yap\u0131n.<\/p>\n<p>Siteye verece\u011finiz bilgilerin yan\u0131nda dikkat etmeniz gereken bir nokta da SPAM diye adland\u0131r\u0131lan e-posta iletileri. (aldat\u0131c\u0131 olanlar Spoofing olarak adland\u0131r\u0131l\u0131rlar) E-posta iletilerini HTML (formatlanm\u0131\u015f dok\u00fcman yazma tekni\u011fi) ile g\u00f6nderen baz\u0131 net korsanlar\u0131, sizi sahte bir resmi siteye y\u00f6nlendirerek \u015fifrenizi ve di\u011fer bilgilerinizi \u00e7almaya \u00e7al\u0131\u015fabilirler.<\/p>\n<p>Mesela garanti.com.tr\u2019 den g\u00f6r\u00fcnt\u00fcl\u00fc bir \u00f6rnekleme yapacak olursak:<\/p>\n<p>Burada g\u00f6r\u00fcld\u00fc\u011f\u00fc gibi, internet sistemine giri\u015f i\u00e7in 3 \u015fey isteniyor: M\u00fc\u015fteri numaras\u0131, parola ve \u015firketlerin internet kullan\u0131c\u0131lar\u0131 i\u00e7in banka taraf\u0131ndan olu\u015fturulan kod.<\/p>\n<p>Bu a\u015famada bankam\u0131z\u0131n sitesini ve her zaman verdi\u011fimiz bilgileri kontrol etmemiz gerekiyor. E\u011fer e-posta adresimize bankalardan geldi\u011fini d\u00fc\u015f\u00fcnd\u00fc\u011f\u00fcm\u00fcz e-postalar\u0131n birinde bunun gibi bir kullan\u0131c\u0131 giri\u015fi ile kar\u015f\u0131la\u015f\u0131rsak, benim size \u00f6nerim bu kullan\u0131c\u0131 giri\u015finden siteye ba\u011flanmaya \u00e7al\u0131\u015fmaman\u0131z. Bankan\u0131z\u0131n resmi sitesine ayr\u0131 bir sayfadan ba\u011flan\u0131p, kullan\u0131c\u0131 giri\u015finizi oradan yapman\u0131z.<\/p>\n<p>Yukar\u0131daki grafikteki gibi tasarlanm\u0131\u015f bir posta iletisine ayr\u0131ca sizin di\u011fer bilgilerinize de ula\u015fmaya \u00e7al\u0131\u015fan korsanlar\u0131n ekledikleri di\u011fer kutular olabilir; TC kimlik numaran\u0131z, internet kullan\u0131c\u0131 \u015fifreniz, hesap numaran\u0131z, vs.<\/p>\n<p>B\u00fct\u00fcn bu risklerden kurtulabilmek i\u00e7in hesap hareketlerinize ve bireysel sisteminize girmek i\u00e7in bankan\u0131z\u0131n resmi sitesini kullanman\u0131z\u0131 tavsiye ediyoruz.<\/p>\n<p>Ki\u015fisel verilerin korunmas\u0131n\u0131n e-ticaret\u2019in geli\u015fmesi ile do\u011frudan ili\u015fkisi vard\u0131r. Ki\u015filer elektronik ortamda kendilerine ait bilgilerin korunaca\u011f\u0131na ne \u00f6l\u00e7\u00fcde g\u00fcvenirlerse o \u00f6l\u00e7\u00fcde bu yeni i\u015f modeline y\u00f6neleceklerdir.<\/p>\n<p>ABD\u2019de yap\u0131lan bir ara\u015ft\u0131rmada online m\u00fc\u015fterilerin %80\u2019i kendilerine ait bilgilerin \u015firketler taraf\u0131ndan ba\u015fka konularda kullan\u0131ld\u0131\u011f\u0131na ve de\u011fi\u015f toku\u015f yap\u0131ld\u0131\u011f\u0131na inand\u0131klar\u0131n\u0131 g\u00f6stermektedir.<\/p>\n<p>Sanal al\u0131\u015fveri\u015f yap\u0131lan sitelerin sayfa altlar\u0131na g\u00f6z gezdirin. G\u00fcvenlik ve Gizlilik ba\u015fl\u0131kl\u0131 bir b\u00f6l\u00fcm g\u00f6r\u00fcrs\u00fcn\u00fcz. Bu b\u00f6l\u00fcm sizin ki\u015fisel bilgilerinizin korunmas\u0131n\u0131n hangi \u015fekillerle ger\u00e7ekle\u015fti\u011fini g\u00f6sterir. Bunun yan\u0131nda siteyle olan ba\u011f\u0131n\u0131z\u0131 kesmek i\u00e7in yapman\u0131z gerekenler ve gizlili\u011finizi sa\u011flayacak site prensipleri de orada yaz\u0131l\u0131 olacakt\u0131r.<\/p>\n<p>kitapyurdu.com kitap al\u0131\u015fveri\u015f sitesinin G\u00fcvenlik ve Gizlilik Politikas\u0131 b\u00f6l\u00fcm\u00fcne bakacak olursak:<\/p>\n<p>\u201dkitapyurdu.com size ait bilgileri (e-posta, fatura adresi, teslimat adresi vs.) hi\u00e7bir \u015fekilde \u00fc\u00e7\u00fcnc\u00fc ki\u015filer ile payla\u015fmaz.<\/p>\n<p>kitapyurdu.com&#8217;dan size gelen bilgilendirici e-postalar\u0131 almak istemiyorsan\u0131z remove@kitapyurdu.com adresine bo\u015f bir e-posta g\u00f6ndermeniz yeterlidir.<\/p>\n<p>kitapyurdu.com hem SSL, hem de kredi kart bilgilerinin onayland\u0131\u011f\u0131 b\u00f6l\u00fcmde SET sistemi kullanmaktad\u0131r. kitapyurdu.com dan sat\u0131n al\u0131rken kulland\u0131\u011f\u0131n\u0131z kredi kart\u0131n\u0131z Bankan\u0131n \u00d6deme Sistemleri g\u00fcvencesinde olup, kitapyurdu.com veya \u00fc\u00e7\u00fcnc\u00fc \u015fah\u0131slar kredi kart\u0131 bilgilerinizi g\u00f6remez.<\/p>\n<p>kitapyurdu.com, \u00fcye ve ziyaret\u00e7ilerin site ile ilgili taraf\u0131m\u0131za ula\u015ft\u0131rd\u0131klar\u0131 her t\u00fcrl\u00fc istek, \u00f6neri ve sorular\u0131 i\u00e7eren bilgiler site performans\u0131n\u0131 \u00f6l\u00e7mek a\u00e7\u0131s\u0131ndan saklanmaktad\u0131r. Bu bilgiler ki\u015filerin kendilerine yan\u0131t vermek d\u0131\u015f\u0131nda herhangi bir ama\u00e7 i\u00e7in kullan\u0131lamaz.<\/p>\n<p>kitapyurdu.com\u2019da yay\u0131nlanan hi\u00e7bir yaz\u0131 veya grafik \u00fc\u00e7\u00fcnc\u00fc ki\u015filer taraf\u0131ndan izinsiz kullan\u0131lamaz. Bu sitede yer alan i\u00e7erik materyali ya da fonksiyonalite, ba\u015fka mecralarda yay\u0131nlanamaz.\u201d<\/p>\n<p>G\u00f6r\u00fcld\u00fc\u011f\u00fc gibi site, sizin bilgileriniz i\u00e7in kulland\u0131\u011f\u0131 g\u00fcvenlik sistem ve protokollerini belirtmi\u015f, sa\u011flanan e-posta hizmetinden ayr\u0131lmak i\u00e7in gereken uygulamay\u0131 g\u00f6stermi\u015f ve kendi haklar\u0131n\u0131 da kullan\u0131m haklar\u0131n\u0131 koruyarak belirtmi\u015ftir.<\/p>\n<p>Ek olarak Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019nin 11. maddesine g\u00f6re mesafeli s\u00f6zle\u015fme d\u0131\u015f\u0131nda tutulan s\u00f6zle\u015fme tipleri, yukar\u0131da sayd\u0131\u011f\u0131m\u0131z s\u0131n\u0131rlamalara k\u0131smen tabii de\u011fildir ve mesafeli s\u00f6zle\u015fme say\u0131lmazlar;<\/p>\n<p>a) Banka, sigorta ile ilgili,<br \/>\nb) Otomatik sat\u0131\u015f makineleri vas\u0131tas\u0131yla akdedilen,<br \/>\nc) Halka a\u00e7\u0131k jetonlu telefonlar vas\u0131tas\u0131yla akdedilen,<br \/>\nd) A\u00e7\u0131k artt\u0131rma yolu ile akdedilen,<br \/>\ne) G\u0131da, i\u00e7ecek ve g\u00fcnl\u00fck t\u00fcketim i\u00e7in t\u00fcketicinin evine veya i\u015fyerine d\u00fczenli olarak sa\u011flanan mallar\u0131n tedariki ile ilgili,<br \/>\nf) Sa\u011flay\u0131c\u0131n\u0131n \u00fcstlendi\u011fi, bar\u0131nma, ula\u015f\u0131m, yemek tedariki, sportif ve k\u00fclt\u00fcrel faaliyetler ve e\u011flence hizmetlerini \u00f6zel bir g\u00fcnde veya s\u00fcrede tedarik etmesine ili\u015fkin h\u00fck\u00fcmler i\u00e7eren s\u00f6zle\u015fmeler .<\/p>\n<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">\n<p><span style=\"color: #0000ff;\"><strong>E-\u00d6deme Y\u00f6ntemleri<\/strong> <\/span><\/p>\n<p>E-\u00f6deme y\u00f6ntemleri, sanal al\u0131\u015fveri\u015fin artmas\u0131yla birlikte \u00e7e\u015fitlenmi\u015f ve belirlenen baz\u0131 \u015fartlara g\u00f6re d\u00fczenlenmeye ba\u015flam\u0131\u015ft\u0131r.<\/p>\n<p>\u00d6nceleri sadece kar\u015f\u0131 tarafa kredi kart\u0131 numaras\u0131n\u0131n verilmesi ile internetten al\u0131\u015fveri\u015f yap\u0131labilirken, \u015fimdi art\u0131k banka sistemlerine direkt olarak ba\u011flan\u0131l\u0131yor ve b\u00fct\u00fcn i\u015flemler anl\u0131k olarak ger\u00e7ekle\u015ftiriliyor.<\/p>\n<p>Art\u0131k kredi kart\u0131 ve hesaba havale yolu ile \u00f6deme d\u0131\u015f\u0131nda baz\u0131 \u00f6deme y\u00f6ntemleri de var. E-\u00f6deme y\u00f6ntemlerini inceleyecek olursak:<\/p>\n<p>Havale: Bankalar\u0131n elektronik sisteme ge\u00e7mesi ile birlikte olu\u015fan bir sistemdir. bir paran\u0131n herhangi bir bankaya elden veya bankamatikten yat\u0131r\u0131lmas\u0131 ile di\u011fer hesaba bankadan yap\u0131lan i\u015flemle ge\u00e7mesidir. Di\u011fer \u00f6deme y\u00f6ntemlerine nazaran daha yava\u015f bir \u00f6deme t\u00fcr\u00fcd\u00fcr.<\/p>\n<p><span style=\"color: #0000ff;\"><strong><a style=\"color: #0000ff;\" href=\"http:\/\/www.hukuki.net\/hukuk\/index.php?article=556\" target=\"_blank\" rel=\"nofollow\">Kredi Kart\u0131<\/a>:<\/strong><\/span> Paran\u0131n her ortamda kullan\u0131lmas\u0131n\u0131 ve faizle verilen kredinin ayl\u0131k periyodlar ile \u00f6deme y\u00f6ntemine tabi tutularak m\u00fc\u015fteriye verilmesini sa\u011flayan kart sistemidir. G\u00fcn\u00fcm\u00fczde likidite tercihi paradan sonra en y\u00fcksek olan \u00f6deme t\u00fcr\u00fcd\u00fcr.<\/p>\n<p>Pay-Pal ve Ba\u011f\u0131\u015f Sistemleri: \u00d6demenin kar\u015f\u0131l\u0131ks\u0131z olarak yap\u0131l\u0131yor g\u00f6r\u00fcn\u00fcm\u00fcnde oldu\u011fu sistemlerdir. Yap\u0131lan \u00f6demenin neyin kar\u015f\u0131l\u0131\u011f\u0131nda yap\u0131ld\u0131\u011f\u0131, \u00f6deme sisteminin i\u00e7inde olmad\u0131\u011f\u0131 i\u00e7in bu sistemler ba\u011f\u0131\u015f (donate) olarak da adland\u0131r\u0131lmaktad\u0131r. Bu \u00f6deme y\u00f6ntemi kullan\u0131lmadan \u00f6nce elektronik bir s\u00f6zle\u015fmenin taraflar aras\u0131nda bir arac\u0131 kurum taraf\u0131ndan, yasal ba\u011flay\u0131c\u0131l\u0131\u011fa sahip olarak, kurulmas\u0131 gerekir. Bunun ilk ve en iyi \u00f6rne\u011fi e-bay.com al\u0131\u015fveri\u015f sitesidir. A\u00e7\u0131k art\u0131rma ile fiyat belirlenir ve son fiyat\u0131 veren ile sat\u0131c\u0131 aras\u0131nda hukuki ba\u011flay\u0131c\u0131l\u0131\u011f\u0131 olan bir s\u00f6zle\u015fme site taraf\u0131ndan kurulur.<\/p>\n<p><span style=\"color: #0000ff;\"><strong>E-Para<\/strong><\/span>: E-para sistemleri genellikle bahis ve kumar sitelerinin m\u00fc\u015fterilerine sa\u011flad\u0131klar\u0131 bir kolayl\u0131kt\u0131r. Bu sistem ger\u00e7ek paran\u0131n sitede ge\u00e7en bir sembolik paraya d\u00f6n\u00fc\u015fmesi anlam\u0131na gelmektedir. Mesela 1 YTL =10 Bahisstar<br \/>\nBu \u00f6deme y\u00f6ntemi de kredi kart\u0131na ba\u011fl\u0131d\u0131r. \u00d6ncelikle kredi kart\u0131ndan, almak istedi\u011fimiz miktara kar\u015f\u0131l\u0131k bakiye transfer edilir; daha sonra sisteme g\u00f6re olu\u015fan sembolik sanal para ile al\u0131\u015fveri\u015f ya da bahis yapabiliriz. Kampanyalar ve sanal paran\u0131n al\u0131m g\u00fcc\u00fcn\u00fcn de\u011fi\u015fmesi ekonomiye k\u00f6t\u00fc etkisi olan unsurlard\u0131r.<\/p>\n<p><span style=\"color: #0000ff;\"><strong>Elektronik \u00c7ek:<\/strong><\/span> Bu sistem en g\u00fcvenilir e-\u00f6deme y\u00f6ntemidir. Elektronik \u00e7ek neden belirtilerek bir mal\u0131n al\u0131m\u0131 i\u00e7in vaatte bulunmakt\u0131r. Belirtilen miktar belli oldu\u011fu i\u00e7in iste\u011fimiz d\u0131\u015f\u0131nda bakiye transferi yap\u0131lamaz ve e\u011fer hizmetin ger\u00e7ekle\u015fmeyece\u011fi ya da k\u00f6t\u00fc ifa edilece\u011fini anlarsak \u00f6deme yapmadan cayma hakk\u0131m\u0131z\u0131 kullanabiliriz. G\u00fcn\u00fcm\u00fczde ABD\u2019nin baz\u0131 eyaletlerinde kullan\u0131lan bu sistem, e-al\u0131\u015fveri\u015fler i\u00e7in en uygun \u00f6deme y\u00f6ntemidir.<\/p>\n<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><span style=\"color: #0000ff;\"><strong>SATI\u015e S\u00d6ZLE\u015eMES\u0130<\/strong><\/span><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">18 ya\u015f\u0131ndan k\u00fc\u00e7\u00fck ki\u015filer ID\u00e9EFIXE&#8217;ten al\u0131\u015fveri\u015f yapamaz. ID\u00e9EFIXE.com \u00e7ocuklara y\u00f6nelik \u00fcr\u00fcnler sat\u0131\u015fa sunmaktad\u0131r; ancak bunlar\u0131 yeti\u015fkinlere satmaktad\u0131r.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">ID\u00e9EFIXE&#8217;ten <a href=\"http:\/\/www.hukuki.net\/hukuk\/index.php?article=556\" target=\"_blank\" rel=\"nofollow\">kredi kart\u0131<\/a> (Visa, MasterCard) ya da banka havalesi ile al\u0131\u015fveri\u015f yap\u0131labilir. Bir hafta i\u00e7inde havalesi yap\u0131lmayan sipari\u015fler iptal edilir. Sipari\u015flerin i\u015fleme al\u0131nma zaman\u0131, sipari\u015fin verildi\u011fi an de\u011fil, <a href=\"http:\/\/www.hukuki.net\/hukuk\/index.php?article=556\" target=\"_blank\" rel=\"nofollow\">kredi kart\u0131<\/a> hesab\u0131ndan sipari\u015f tutar\u0131 kadar para blokesinin yap\u0131ld\u0131\u011f\u0131 ya da havalenin hesaplar\u0131m\u0131za ula\u015ft\u0131\u011f\u0131n\u0131 belirledi\u011fimiz and\u0131r. \u00d6demeli g\u00f6nderi ya da posta \u00e7eki gibi belirtilmeyen \u00f6deme y\u00f6ntemleri kabul edilmez.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">ID\u00e9EFIXE t\u00fcm sipari\u015flerinizi, yasalar\u0131n gerektirdi\u011fi \u015fekilde irsaliyeli fatura e\u015fli\u011finde teslim edecektir. Hediye paketleri sevk irsaliyesi ile g\u00f6nderilecek; fatura, bilahare fatura adresine postalanacakt\u0131r. Yap\u0131lan al\u0131\u015fveri\u015flerdeki t\u00fcm fiyatlar YTL ve TL olarak ifade edilmi\u015ftir. KDV oranlar\u0131 kitapta %8, dergide %1, m\u00fczik, video, sibermarket, sa\u011fl\u0131k g\u00fczellik (baz\u0131 sa\u011fl\u0131k \u00fcr\u00fcnlerinde % 8), \u00e7i\u00e7ek, bilgisayar, elektronik \u00fcr\u00fcnleri ve kargo i\u00e7in %18, hobi \u00fcr\u00fcnlerinde ise %26\u2019d\u0131r.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">Dizgi ve sistem hatalar\u0131ndan meydana gelen fiyat yanl\u0131\u015fl\u0131klar\u0131ndan ID\u00e9EFIXE sorumlu de\u011fildir.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">S\u00f6zle\u015fmenin imzaland\u0131\u011f\u0131 tarihte var olmayan ve \u00f6n g\u00f6r\u00fclmeyen, taraflar\u0131n kontrolleri d\u0131\u015f\u0131nda geli\u015fen, ortaya \u00e7\u0131kmas\u0131yla taraflardan birinin ya da her ikisinin de s\u00f6zle\u015fme ile y\u00fcklendikleri bor\u00e7 ve sorumluluklar\u0131n\u0131 k\u0131smen ya da tamamen yerine getirmelerini ya da bunlar\u0131 zaman\u0131nda yerine getirmelerini imkans\u0131zla\u015ft\u0131ran haller, m\u00fccbir sebep (Tabii afet, sava\u015f, ter\u00f6r, ayaklanma, mevzuat h\u00fck\u00fcmleri, el koyma veya grev, lokavt, \u00fcretim ve ileti\u015fim tesislerinde \u00f6nemli mahiyette ar\u0131za&#8230;) olarak kabul edilecektir. M\u00fccbir sebep \u015fahs\u0131nda ger\u00e7ekle\u015fen taraf, di\u011fer tarafa durumu derhal ve yaz\u0131l\u0131 olarak bildirecektir. M\u00fccbir sebebin devam\u0131 esnas\u0131nda taraflar\u0131n edimlerini yerine getirememelerinden dolay\u0131 herhangi bir sorumluluklar\u0131 do\u011fmayacakt\u0131r. \u0130\u015fbu m\u00fccbir sebep hali 10 (on) g\u00fcn s\u00fcreyle devam ederse, taraflardan her birinin, tek tarafl\u0131 olarak fesih hakk\u0131 do\u011facakt\u0131r.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">ID\u00e9EFIXE satt\u0131\u011f\u0131 y\u00fczbinlerce \u00fcr\u00fcn i\u00e7in t\u00fcm sanal al\u0131\u015fveri\u015f siteleri gibi stok tutmamaktad\u0131r. \u00dcr\u00fcnleri m\u00fc\u015fterilerinin sipari\u015flerine g\u00f6re tedarik etmektedir. T\u00fcm \u00fcr\u00fcnler i\u00e7in listeler herg\u00fcn g\u00fcncellense de sipari\u015f verilen baz\u0131 \u00fcr\u00fcnler teminci kurulu\u015falar\u0131n stoklar\u0131nda t\u00fckenmi\u015f olabilir. B\u00f6yle durumlarda ilgili b\u00f6l\u00fcm\u00fcm\u00fcz taraf\u0131ndan size posta ile bilgi verilir ve \u00fcr\u00fcn bedeli kar\u015f\u0131l\u0131\u011f\u0131 bloke edilen tutar kredi kart\u0131n\u0131zdan kald\u0131r\u0131l\u0131r.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">Tahsilat\u0131 yap\u0131lm\u0131\u015f bir sipari\u015fin teslimat\u0131 T\u00fcrkiye i\u00e7indeyse Yurti\u00e7i Kargo, MNG Kargo ve PTS Kurye firmalar\u0131yla yapmaktad\u0131r. E\u011fer T\u00fcrkiye d\u0131\u015f\u0131ndaysa, g\u00f6nderi Yurtd\u0131\u015f\u0131 PTS Worldwide Express, Yurtd\u0131\u015f\u0131 Posta Servisi ya da APS arac\u0131l\u0131\u011f\u0131 ile ger\u00e7ekle\u015ftirilir. Kargo hakk\u0131nda detayl\u0131 bilgi i\u00e7in buraya t\u0131klay\u0131n\u0131z.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">Paketlerinizin, al\u0131\u015fveri\u015finiz s\u0131ras\u0131nda size belirtilen s\u00fcreler i\u00e7inde teslim edilmemesi durumunda t\u0131klay\u0131n. Kargo \u015eirketi taraf\u0131m\u0131zdan ya da m\u00fc\u015fteri taraf\u0131ndan aranarak paket takibi yap\u0131labilir. Paket teslim al\u0131nd\u0131ktan sonra teslimat\u00e7\u0131 firman\u0131n g\u00f6revini lay\u0131k\u0131yla yapt\u0131\u011f\u0131 kabul edilmi\u015f say\u0131l\u0131r. Bu y\u00fczden; Teslimat s\u0131ras\u0131nda hasarl\u0131 oldu\u011funu tespit edilen paketler kabul edilmeyip tutanak tutturulmal\u0131d\u0131r. Daha sonra, tutanak 0212 296 75 01 numaral\u0131 telefona fakslan\u0131p durum buraya t\u0131klayarak bildirilmelidir. ID\u00e9EFIXE, \u00fcr\u00fcn\u00fc yeniden temin edip, en k\u0131sa zamanda teslimat\u0131n tekrarlanmas\u0131n\u0131 sa\u011flayacakt\u0131r.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">Genel olarak sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnleri tahrip etmeden, kullanmadan ve \u00fcr\u00fcn\u00fcn tekrar sat\u0131labilirli\u011fini bozmadan, teslim tarihinden itibaren yedi ( 7 ) g\u00fcnl\u00fck s\u00fcre i\u00e7inde neden belirterek iade edebilirsiniz. \u00dcr\u00fcn iadesi hakk\u0131nda detayl\u0131 bilgi i\u00e7in t\u0131klay\u0131n\u0131z.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">Kredi kart\u0131 bilgileriniz sistemde kay\u0131tl\u0131 olarak tutulmamaktad\u0131r. Sipari\u015f verdikten sonra, \u00f6deme bilgileri ekran\u0131nda kredi kart\u0131 bilgisini girdikten sonra sa\u011f sat\u0131rdaki kaydet kutusunu i\u015faretlerseniz, kart bilgileri sistemimize kaydedilir, sonraki sipari\u015flerinizde bu kart\u0131 tekrar g\u00f6r\u00fcnt\u00fcleyebilir, sipari\u015f s\u00fcrecini h\u0131zland\u0131rabilirsiniz. Kay\u0131tl\u0131 kart\u0131n\u0131z\u0131 silmek ya da bilgilerini g\u00fcncellemek istedi\u011finizde \u00dcyelik Bilgilerim sayfas\u0131ndan Kredi Kartlar\u0131m b\u00f6l\u00fcm\u00fcne ula\u015farak i\u015flemleri ger\u00e7ekle\u015ftirebilirsiniz. Bu ekranlarda da kart numaran\u0131z g\u00fcvenli\u011finiz a\u00e7\u0131s\u0131ndan gizlenmi\u015ftir.<br \/>\nID\u00e9EFIXE ithalat ve ihracat mevzuatlar\u0131ndaki k\u0131s\u0131tlardan \u00f6t\u00fcr\u00fc \u015fu a\u015famada yurtd\u0131\u015f\u0131na siber market, spor &amp; sa\u011fl\u0131k, telefon, bilgisayar ve foto\u011fraf d\u00fckkanlar\u0131ndan \u00fcr\u00fcn sipari\u015fi almamaktad\u0131r.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">ID\u00e9EFIXE.com&#8217;dan al\u0131\u015fveri\u015f yapan ki\u015fi yukar\u0131daki t\u00fcm maddeleri kabul etmi\u015f say\u0131l\u0131r.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><span style=\"color: #0000ff;\"><strong>KARGO<\/strong><\/span><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">1. Kargo se\u00e7enekleri sipari\u015f s\u0131ras\u0131nda m\u00fc\u015fterilerimize sunulmaktad\u0131r.<br \/>\n2. ID\u00e9EFIXE gerek duydu\u011funda daha h\u0131zl\u0131 g\u00f6nderimde bulunmak amac\u0131yla kargo firmas\u0131 de\u011fi\u015fikli\u011fi yapabilir. ID\u00e9EFIXE&#8217;te m\u00fc\u015fteri memnuniyeti nedeniyle yap\u0131lan de\u011fi\u015fik i\u00e7in ek bir \u00fccret talep edilmez.<br \/>\n3. Ortalama teslim s\u00fcreleri: \u00d6zel Kargo \u015eirketi&#8217;yle tahmini 1-3 g\u00fcn.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><strong><span style=\"color: #0000ff;\">T\u00fcrkiye d\u0131\u015f\u0131na<\/span><\/strong><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">1. ID\u00e9EFIXE&#8217;ten yap\u0131lan T\u00fcrkiye d\u0131\u015f\u0131 g\u00f6nderiler \u00f6zel kurye firmas\u0131 PTS Worldwide Express, ASP ve ya Yurtd\u0131\u015f\u0131- Posta Servisi (15-21 g\u00fcn) arac\u0131l\u0131\u011f\u0131yla ger\u00e7ekle\u015ftirilir.<br \/>\n2. PTS Worldwide Express g\u00f6nderileri paketin de\u011feri kadar sigortal\u0131d\u0131r.<\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\"><\/div>\n<div class=\"entry-content\" style=\"text-align: justify;\">\n<p><strong><span style=\"color: #0000ff;\">Kargo bedellerinin belirlenmesi<\/span> <\/strong>Kargo bedelini belirleyen \u00fc\u00e7 parametre vard\u0131r.<\/p>\n<p>1. Se\u00e7ti\u011finiz \u00fcr\u00fcnlerin toplam a\u011f\u0131rl\u0131\u011f\u0131. (Her bir \u00fcr\u00fcn\u00fcn veritaban\u0131nda kay\u0131tl\u0131 olan a\u011f\u0131rl\u0131\u011f\u0131 kullan\u0131larak toplam a\u011f\u0131rl\u0131k sipari\u015f s\u00fcrecinde otomatik olarak hesaplanmaktad\u0131r.)<br \/>\n2. Paketinizin teslim edilece\u011fi yer. (T\u00fcrkiye i\u00e7i ve T\u00fcrkiye d\u0131\u015f\u0131 g\u00f6nderi tarifeleri farkl\u0131d\u0131r. T\u00fcrkiye d\u0131\u015f\u0131 g\u00f6nderilerde \u00fclkelere g\u00f6re tarife de\u011fi\u015fmektedir.)<br \/>\n3. T\u00fcrkiye i\u00e7i g\u00f6nderilerde se\u00e7ti\u011finiz teslimat\u00e7\u0131 firma.<\/p>\n<p>Sipari\u015f s\u00fcrecinde kargo firmas\u0131 ve \u00fccret se\u00e7enekleri adres a\u015famas\u0131ndan sonra kargo sayfas\u0131nda bildirilmektedir.\u201d<\/p>\n<p>E-s\u00f6zle\u015fmeler uzun olmakla birlikte edimin \u015fartlar\u0131n\u0131 ve \u00f6zelliklerini g\u00f6steren maddeleri i\u00e7erir. Siz de bir \u015fekilde \u00f6demeyi yapmadan bu s\u00f6zle\u015fmeyi imzalam\u0131\u015f olursunuz.<em> (yan\u0131nda s\u00f6zle\u015fmeyi okudu\u011funuza dair bir kutuyu onaylanm\u0131\u015f hale gelmeden \u00f6deme a\u015famas\u0131na ge\u00e7emezsiniz.)<\/em><\/p>\n<p>\u0130mzalayaca\u011f\u0131n\u0131z bu s\u00f6zle\u015fme her ne kadar, kanunen, sizi bor\u00e7 alt\u0131na sokmaya yetisi olmayan bir s\u00f6zle\u015fme olsa da verilen hizmetin ifas\u0131n\u0131 tam olarak ger\u00e7ekle\u015ftirmeme \u015fans\u0131n\u0131 da kar\u015f\u0131 tarafa vermi\u015f olabilir. Bunun i\u00e7in s\u00f6zle\u015fmeyi sonuna kadar okuman\u0131z\u0131 tavsiye ederiz.<\/p>\n<p>Bu bilgiler size sipari\u015f bilgilerinizi i\u00e7eren bir sipari\u015f numaras\u0131 ile birlikte verilebilir. Siz, bu numara ile birlikte sat\u0131c\u0131n\u0131n ileti\u015fim ve verilen di\u011fer bilgilerini saklamal\u0131s\u0131n\u0131z; herhangi bir sorunda ya da hizmetin gecikmesinde ileti\u015fim bilgilerinden sat\u0131c\u0131ya ula\u015fabilmeniz a\u00e7\u0131s\u0131ndan!<\/p>\n<div class=\"sub_detail_menus\">\n<div id=\"cms4Frame11\" class=\"cms4Frame11\">\n<div id=\"cms4Frame111\" class=\"cms4Frame111\">\n<div id=\"sub_menu_sub_link_div1\" class=\"sub_menu_sub_link_divs\"><span style=\"color: #0000ff;\"><strong><a class=\"sub_menu_main_links\" style=\"color: #0000ff;\">T\u00dcKET\u0130C\u0130 \u015e\u0130KAYETLER\u0130<\/a><\/strong><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub_detail_content\">\n<div id=\"detail_content\">\n<div id=\"cms4Frame12\" class=\"cms4Frame12\">\n<div id=\"cms4Frame121\" class=\"cms4Frame121\">\n<p>Sat\u0131n ald\u0131\u011f\u0131n\u0131z mal\/hizmete ili\u015fkin uyu\u015fmazl\u0131\u011f\u0131n\u0131z,<\/p>\n<ul>\n<li>Mal\/hizmette bulunan ay\u0131ba ili\u015fkin ise,<\/li>\n<li>Sat\u0131c\u0131\/sa\u011flay\u0131c\u0131 ile imzalam\u0131\u015f oldu\u011funuz s\u00f6zle\u015fmede yer alan haks\u0131z \u015fartlara ili\u015fkin ise,<\/li>\n<li>Taksitle sat\u0131n ald\u0131\u011f\u0131n\u0131z mal\/hizmete i\u00e7in erken \u00f6deme bulunman\u0131z halinde yap\u0131lmas\u0131 gereken erken \u00f6deme indiriminin hi\u00e7 yap\u0131lmamas\u0131 veya yanl\u0131\u015f yap\u0131lmas\u0131na ili\u015fkin ise,<\/li>\n<li>Sat\u0131n ald\u0131\u011f\u0131n\u0131z devre tatil s\u00f6zle\u015fmesinin s\u00f6zle\u015fmeye uygun olarak verilmemesi veya s\u00f6zle\u015fme gere\u011fi \u00f6demeniz gereken \u00fcyelik \u00fccretinin \u00e7ok y\u00fcksek olmas\u0131na ili\u015fkin ise,<\/li>\n<li>Sat\u0131n ald\u0131\u011f\u0131n\u0131z paket tur s\u00f6zle\u015fmesinin s\u00f6zle\u015fmeye uygun olarak d\u00fczenlenmemesine ili\u015fkin ise,<\/li>\n<li>\u00d6n \u00f6demeli\u00a0olarak sat\u0131n ald\u0131\u011f\u0131n\u0131z mal\u0131n zaman\u0131nda ve gere\u011fi gibi teslim edilmemesine ili\u015fkin ise,<\/li>\n<li>Mesafeli s\u00f6zle\u015fme (internet, tv, vb. arac\u0131l\u0131\u011f\u0131yla) ile ald\u0131\u011f\u0131n\u0131z mal\/hizmetin size zaman\u0131nda teslim edilmemesi, cayma hakk\u0131n\u0131z\u0131 kullanman\u0131za ra\u011fmen bedelin iade edilmemesine ili\u015fkin ise,<\/li>\n<li>Banka veya t\u00fcketici finans kurulu\u015fu ile imzalam\u0131\u015f oldu\u011funuz kredi s\u00f6zle\u015fmesini erken kapatman\u0131za ra\u011fmen gerekli olan faiz indiriminin yap\u0131lamamas\u0131 veya yanl\u0131\u015f yap\u0131lmas\u0131 veya s\u00f6zle\u015fme h\u00fck\u00fcmlerinin \u00f6l\u00e7\u00fcs\u00fcz derecede aleyhinize olmas\u0131na ili\u015fkin ise,<\/li>\n<li>Banka veya t\u00fcketici finans kurulu\u015fu ile imzalam\u0131\u015f oldu\u011funuz s\u00f6zle\u015fme esnas\u0131nda sizden \u00e7e\u015fitli isimler alt\u0131nda s\u00f6zle\u015fmede yer almad\u0131\u011f\u0131 halde masraf vb. al\u0131nmas\u0131na ili\u015fkin ise,<\/li>\n<li>\u0130mzalam\u0131\u015f oldu\u011funuz abonelik s\u00f6zle\u015fmesine ili\u015fkin ise,<\/li>\n<li>\u0130\u015f yeri d\u0131\u015f\u0131nda kurulan s\u00f6zle\u015fmeler kapsam\u0131nda ald\u0131\u011f\u0131n\u0131z mal\/hizmete ili\u015fkin\u00a014 g\u00fcn i\u00e7erisinde cayma hakk\u0131n\u0131z\u0131 kullanman\u0131za ra\u011fmen sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n ilk yedi g\u00fcn i\u00e7erisinde sizden para veya k\u0131ymetli evrak al\u0131nmas\u0131 yasak oldu\u011fu halde ald\u0131\u011f\u0131 para veya k\u0131ymetli evrak\u0131n iadesi veya iptaline ili\u015fkin ise,<\/li>\n<\/ul>\n<p>uyu\u015fmazl\u0131\u011f\u0131n\u0131z\u0131n \u00e7\u00f6z\u00fcmlenmesi i\u00e7in uyu\u015fmazl\u0131k bedelini de dikkate alarak ikamet etti\u011finiz yerdeki veya mal\/hizmeti sat\u0131n ald\u0131\u011f\u0131n\u0131z yerdeki Ticaret \u0130l M\u00fcd\u00fcrl\u00fc\u011f\u00fc ve Kaymakaml\u0131k b\u00fcnyesinde yer alan T\u00fcketici\u00a0Hakem Heyetine veya T\u00fcketici Mahkemesi&#8217;ne ba\u015fvurman\u0131z gerekecektir. E\u011fer bulundu\u011funuz yerde T\u00fcketici Mahkemesi yoksa Asliye Hukuk Mahkemelerine T\u00fcketici Mahkemesi s\u0131fat\u0131yla ba\u015fvurabilirsiniz.<\/p>\n<p>Size en yak\u0131n T\u00fcketici Hakem Heyetine <strong><a href=\"http:\/\/tuketicisikayeti.tuketici.gov.tr\/\" target=\"_self\"><span style=\"color: #0000ff;\">buray\u0131 t\u0131klarak<\/span> <\/a><\/strong>online ba\u015fvuruda bulunabilirsiniz.<\/p>\n<p>E\u011fer uyu\u015fmazl\u0131\u011f\u0131n\u0131z,<\/p>\n<ul>\n<li>Sat\u0131n ald\u0131\u011f\u0131n\u0131z malla birlikte size garanti belgesi, T\u00fcrk\u00e7e tan\u0131tma ve kullanma k\u0131lavuzu verilmemesine ili\u015fkin ise,<\/li>\n<li>Kanun\u2019da yaz\u0131l\u0131 d\u00fczenlenmesi ve bir n\u00fcshas\u0131n\u0131n taraf\u0131n\u0131za verilmesi gerekli olan s\u00f6zle\u015fmenin size verilmemesine ili\u015fkin ise,<\/li>\n<li>Sat\u0131n ald\u0131\u011f\u0131n\u0131z mal\/hizmetin etiket fiyat\u0131 ile kasa fiyat\u0131 aras\u0131nda fark varsa ve sizin aleyhinize olan uygulanm\u0131\u015fsa,<\/li>\n<li>Cayma hakk\u0131n\u0131z\u0131 kullanman\u0131za ra\u011fmen size\u00a0i\u015f yeri d\u0131\u015f\u0131nda sat\u0131\u015f yapan\u00a0\u015firketin gere\u011fini yerine getirmemesine ili\u015fkin ise,<\/li>\n<\/ul>\n<p>gerekli idari i\u015flemlerin yap\u0131lmas\u0131 i\u00e7in bulundu\u011funuz ilin Valili\u011finde yer alan\u00a0Ticaret \u0130l M\u00fcd\u00fcrl\u00fc\u011f\u00fc&#8217;ne ba\u015fvurman\u0131z gerekmektedir.<\/p>\n<p>Ayr\u0131ca uyu\u015fmazl\u0131\u011f\u0131n\u0131z,<\/p>\n<ul>\n<li>\u00d6n \u00f6demeli\u00a0s\u00f6zle\u015fmelerde size \u00f6demelerinizin g\u00fcvence alt\u0131na al\u0131nd\u0131\u011f\u0131na ili\u015fkin teminat g\u00f6sterilmemesine,<\/li>\n<li>S\u00fcreli yay\u0131nlar\u0131n verdi\u011fi promosyonlara,<\/li>\n<li>Bankalar ile ya\u015fad\u0131\u011f\u0131n\u0131z di\u011fer uyu\u015fmazl\u0131klara,<\/li>\n<li>T\u00fcketici s\u00f6zle\u015fmelerinde yer verilen haks\u0131z \u015fartlara<\/li>\n<\/ul>\n<p>ili\u015fkin ise gerekli idari i\u015flemlerin yap\u0131lmas\u0131 i\u00e7in <strong>T\u00fcketicinin Korunmas\u0131 ve Piyasa G\u00f6zetimi\u00a0Genel M\u00fcd\u00fcrl\u00fc\u011f\u00fc<\/strong>&#8216;ne ba\u015fvurabilirsiniz.<\/p>\n<p class=\"tuketiciStaticExpTitle\">\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>E-T\u0130CARETE \u0130L\u0130\u015eK\u0130N T\u00dcRK MEVZUATI T\u0130CAR\u0130 \u0130LET\u0130\u015e\u0130M VE T\u0130CAR\u0130 ELEKTRON\u0130K \u0130LET\u0130LER HAKKINDA Y\u00d6NETMEL\u0130K Hizmet Sa\u011flay\u0131c\u0131lar ve Arac\u0131 Hizmet Sa\u011flay\u0131c\u0131lar Y\u00f6netmeli\u011fi ELEKTRON\u0130K T\u0130CARET\u0130N D\u00dcZENLENMES\u0130 HAKKINDA KANUN MESAFEL\u0130 S\u00d6ZLE\u015eMELER<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":2,"featured_media":131,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[24,10],"tags":[],"class_list":["post-1013","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-makaleler","category-ticaret-hukuku"],"_links":{"self":[{"href":"https:\/\/tuncayilcim.av.tr\/v5\/wp-json\/wp\/v2\/posts\/1013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tuncayilcim.av.tr\/v5\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tuncayilcim.av.tr\/v5\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tuncayilcim.av.tr\/v5\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tuncayilcim.av.tr\/v5\/wp-json\/wp\/v2\/comments?post=1013"}],"version-history":[{"count":0,"href":"https:\/\/tuncayilcim.av.tr\/v5\/wp-json\/wp\/v2\/posts\/1013\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tuncayilcim.av.tr\/v5\/wp-json\/wp\/v2\/media\/131"}],"wp:attachment":[{"href":"https:\/\/tuncayilcim.av.tr\/v5\/wp-json\/wp\/v2\/media?parent=1013"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tuncayilcim.av.tr\/v5\/wp-json\/wp\/v2\/categories?post=1013"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tuncayilcim.av.tr\/v5\/wp-json\/wp\/v2\/tags?post=1013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}